Frequently Asked Questions
Everything you need to know about your journey to clearer skin.
How long does it take to see results with Proactiv?
While some users see improvements in as little as a few weeks, it typically takes 6 to 8 weeks of consistent, daily use to see significant results and clearer skin.
Can I manage or cancel my subscription online?
Yes, you can easily manage your shipping frequency, swap products, or cancel your subscription at any time by logging into your account dashboard on our website.
What is your 60-day Money Back Guarantee?
We offer a 60-day Money Back Guarantee on all orders. If you are not satisfied, simply return the bottles—even if they are empty—within 60 days of receipt for a full refund of the purchase price, minus shipping and handling.
Does Proactiv ship internationally?
Currently, Proactiv US only ships to addresses within the United States, including P.O. Boxes and military APO/FPO addresses.
Are Proactiv products tested on animals?
Proactiv is committed to the health and safety of our customers and does not conduct animal testing on our products or ingredients.
Which Proactiv system is right for my skin type?
Proactiv Solution is best for oily or combination skin, Proactiv+ is ideal for those seeking hydration and anti-aging benefits, and ProactivMD is recommended for those with stubborn, breakout-prone skin needing prescription-strength retinoids.